FAQs

All Dear Juliet pieces are handcrafted by expert artisans in Thailand and India, two regions renowned for their jewelry-making heritage. Each workshop we collaborate with is carefully chosen for its craftsmanship, fair labor practices, and commitment to quality. Our artisans specialize in demi-fine jewelry, ensuring every piece strikes the perfect balance between elegance and durability.

We use only high-quality materials to ensure lasting beauty:
Base Metal: 925 recycled sterling silver
Plating: Thick 18k gold vermeil for a luxurious finish
Gemstones: Responsibly sourced natural stones where applicable
All silver is certified recycled to reduce environmental impact. Our gold plating is intentionally thicker than industry standards to increase longevity and reduce wear.

Our pieces are designed to last for years with proper care. However, gold plating and silver are naturally sensitive to chemicals and rough handling. To preserve your jewelry’s finish, we recommend:
Avoiding contact with water, perfume, lotions, hairspray, and cleaning agents
Removing jewelry before swimming, exercising, or showering
Storing pieces separately in the pouch or box provided to prevent scratches
Following these steps ensures your jewelry maintains its shine and does not tarnish prematurely.

Yes. We stand by the craftsmanship of our designs. Every purchase comes with a 6-month warranty covering manufacturing defects.
If your piece is faulty, we will replace or repair it at no extra cost.
This warranty does not cover general wear and tear, accidental damage, or improper storage.

We want you to love your jewelry. If you’re not satisfied, we accept returns on unworn items within 14 days of delivery.
Earrings are excluded from returns for hygiene reasons.
Returned items must be in their original packaging with proof of purchase.
Return shipping costs are the responsibility of the customer unless the item is faulty.
Refunds are issued once the returned piece has been inspected and approved.

We offer reliable, fully tracked shipping. Estimated delivery times are as follows:
Domestic (USA & Canada): 7–10 business days
International: 7–16 business days
These timelines are estimates and may vary due to customs clearance or local courier delays. Orders are processed within 1–2 business days of purchase.

Yes, we ship worldwide, with the exception of India and Thailand at this time. Please note:
Customs duties or taxes may apply depending on your country’s import regulations.
These charges are the responsibility of the customer.
All international shipments are tracked for security and peace of mind.

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this to track your package in real time. If you do not receive a tracking email within 3 business days, please contact us at [insert customer care email].

Yes. Our packaging is designed to be eco-conscious and reusable:
Jewelry arrives in a recyclable branded box
Each piece is placed in a soft reusable pouch for safekeeping
We minimize the use of plastic wherever possible
This approach not only protects your jewelry but also aligns with our mission of creating beautiful pieces with care for the planet.